SHIPPING POLICY
At Double Sugar, we understand the importance of timely delivery for our customers. That's why we offer shipping to most locations within Toronto.
We process all orders within 3-7 business days and ship them via a reliable shipping carrier. The estimated delivery time for your order will be provided during the checkout process and will depend on your location and the product(s) you have ordered.
LOCAL PICKUP
For customers in Toronto, we also offer the option to pick up your order at our designated pickup location. We will notfiy you via email once your order is ready to pickup or delivery. To schedule a local pickup, you can either submit a requst through our website (https://www.doublesugarlab.com/book-pickup) or contact us via email or WeChat to book the pickup location and time. Please note that you will need to provide your phone number and the order confirmation email for pickup.
LOCAL PICKUP
Customer satisfaction is our top priority. If you receive a damaged or defective product, please provide us with the images of the damage and you can return it to us in original packaging. Please contact us within 48 hours of receipt and we will do our best to resolve the issue for you. We will offer you a replacement or a full refund once the damaged item has been returned to us. Please note that our products are not refundable if there is no quality issue (etc. change of mind).
Pre-Order Policy:
For pre-order products that are out of stock, we will provide an estimated date for when the product will be back in stock. Please note that estimated arrival time is not guranteed. We are not able to guarantee the pre-order back in stock date before the estimated date.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Alipay
- Offline Payments